Frequently Asked Questions



My student lives in the residence halls and is having trouble with a roommate. What should they do?

There are Resident Advisors (RAs) living on every floor in the residence halls on campus. They are specially trained staff members available to facilitate roommate mediations and escalate issues to full-time staff members when necessary.

I haven't heard from my student in a few days and I'm getting worried. What should I do?

Call the Housing Office at 657-278-2168 and ask the staff to conduct a Health and Wellness Check. Please note: due to FERPA Laws, staff at the Housing Office will not be able to confirm or deny whether your student is a resident. The staff will contact your student, if they are a resident, and ask them to get in touch with you to let you know they're safe.

Housing and Residential Engagement
1509 East Campus Drive